Thank you for choosing our electric bike. We take great pride in designing and manufacturing high-quality, reliable products, and we want you to enjoy your e-bike for years to come. To ensure that you have a worry-free riding experience, we offer a comprehensive warranty that covers various parts and components of your electric bike.
Please read the following warranty information carefully. If you have any questions or concerns, please don't hesitate to contact our customer service team.
Claims*
Before filing a warranty claim, we recommend that you contact us at support@burchdabikes.com, as we may be able to assist in resolving your issue.
All claims must be filed through the Burchda official website and submitted to support@burchdabikes.com. We require proof of purchase (order number, email, and name) and photos or videos of the damaged product to be included with any warranty claim. We will review the claim within 3 business days of receiving the email, and if it meets the claim criteria, We will immediately respond to you, including replacing the entire vehicle, issuing replacement parts, or providing compensation.
Important component warranty*
1.Frame
Frames are covered by a replacement warranty for 2 years. Includes deformation, breakage, natural welding open.
Unacceptable warranty situation:
- Corrosion
- Paint fade, scratches, impact marks
- Impact damage
- Nonreversible modification (drilling/welding)
2.Battery
Batteries are covered by a replacement warranty for 1 years. Includes inability to charge, detachment of charging port, and battery leakage.
3.Motor
Motors are covered by a replacement warranty for 2 years. Includes short circuit, open circuit, abnormal noise, missing phase or burned coil, demagnetization or detachment of magnet steel, axle deformation, axle fracture, short driving distance or weakness, damage or deformation or breakage of the outer ring due to material.
4.Minor component warranty*
- Bottom bracket
- Brakes (excluding brake pads)
- Controller
- Crankset
- Flywheel
- Folding riser
- Frame
- Front fork
- Gear lever
- Handle the horizontal tube
- Handlebars
- LCD display (excluding water damage)
- Lights
- Pedals
- Seat post
- Standpipe
- Throttle
- Transmission
- Wheel hub
- Wheel rims
- Wiring harness
The warranty period for all minor components is two years.
This Limited Warranty does not cover*:
- Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
- Scratches, dents and cosmetic damage, unless caused by Burchda;
- Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
- Ordinary wear and tear;
- Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Burchda with the Products;
- Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
- Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;