Shipping policy

Free shipping on orders of $99 or more, in stock bikes on their way within one business day, and tracking on every shipment. Here is exactly how we get your order to you.

Notice: E-bikes are not for sale to persons under the age of 18. Underage riders must be accompanied by a parent or adult when riding.

SHIPPING COSTS & DESTINATIONS

We ship to the lower 48 US states, and to Canada. You never pay import duties or customs fees on a Burchda order, whichever warehouse it ships from.

Destination Order total Shipping fee
Lower 48 US states $99 and above Free
Lower 48 US states Under $99 $10 USD
Canada $99 and above Free
Canada Under $99 $10 USD

We do not ship to: Alaska, Hawaii, Puerto Rico, or PO boxes, APO and FPO Addresses.

WHERE YOUR ORDER SHIPS FROM

  • US orders: our warehouses in California and New Jersey, carried by FedEx.
  • Canadian orders: our warehouse in Ontario, carried by UPS.
  • Some parts and accessories: our warehouse in mainland China, sent by international courier and tracked the same way.
  • Replacement batteries not stocked in the US, and special orders: built and shipped from our factory in mainland China.

An order with several items may arrive in more than one package, and you get tracking for each. Your shipping confirmation email always shows the carrier.

PROCESSING & DELIVERY TIME

Item Leaves our warehouse Delivery after dispatch
E-bikes and electric dirt bikes, in stock Within 1 business day 3 to 5 business days
E-bikes on pre-order On the shipping date shown on the product page 3 to 5 business days
Replacement batteries and accessories stocked in our US warehouse Within 1 business day 3 to 5 business days
Parts and accessories shipped from our mainland China warehouse Within 1 business day 5 to 10 business days
Replacement batteries built to order at our factory Built to order About 45 days from order to delivery
  • Daily cut-off: orders placed before 11:00 PM PT go into that day's processing run. Orders placed after the cut-off, or on a weekend or public holiday, are processed on the next business day.
  • Business days are Monday to Friday, excluding public holidays.
  • Accessories stocked in our US warehouse currently include the replacement battery, pannier bag, rear storage cargo basket and cargo trailer. Every product page shows the shipping time for that item.
  • Batteries ship by ground under lithium battery shipping rules, so they cannot travel by air or be expedited.
  • If your battery model is not stocked in our US warehouse, we confirm the timeline with you by email before the order ships.
  • Pre-order dates are our best estimate. If a date moves, we email you, and you are free to cancel under our Refund Policy.
  • Delivery times are carrier estimates and are not guaranteed. Weather, peak season and carrier delays can add time.

TRACKING & SIGNATURE AT DELIVERY

As soon as your order ships, we email you a tracking number. You can also follow it on our order tracking page or on the carrier's website.

  • E-bikes and electric dirt bikes in the US: delivered with FedEx Adult Signature Required. Someone aged 21 or older must be there to sign, with a photo ID.
  • E-bikes and electric dirt bikes in Canada: delivered by UPS with an adult signature required.
  • Replacement batteries from our US warehouse: a signature is required at delivery, and anyone at the address can sign.
  • Parts and accessories: no signature required.

If nobody is available, the carrier will try again or hold the package at a nearby location. Packages returned to us as undeliverable are subject to the fees below.

DAMAGE, LOSS & SHIPPING PROTECTION

  • Inspect your order at delivery. If the box or the bike is damaged, take photos before unpacking further and email support@burchdabikes.com within 48 hours of delivery. Please keep the original packaging until the case is closed, as carriers require it for their investigation.
  • Missing or undeliverable packages: we open an investigation with the carrier, and once it is resolved you can choose a free resend or a full refund.
  • Shipping Protection is an optional add-on at checkout, provided by a third party, covering loss, theft and damage in transit.

ADDRESS CHANGES, CANCELLATIONS & REFUSED DELIVERIES

Please check your shipping address at checkout. We ship to the address on the order, and we cannot be responsible for orders sent to an address that was entered incorrectly.

Request Fee
Address change before the order is processed No charge
Address change after the order is processed $20 per item
Cancellation before shipment 5% processing fee
Cancellation after shipment $150 per bike
Refused or undeliverable package $150 per item, plus $150 if you would like it resent

Full details are in our Refund Policy.

BULK & SPECIAL ORDERS

Buying several bikes, or looking for a model or a destination our checkout does not cover? Email support@burchdabikes.com and we will arrange the order, the shipping method and the timeline with you directly before you pay.

QUESTIONS

Email support@burchdabikes.com and we reply within 1 business day.