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You have 30 days from delivery to request a return or an exchange. If something is wrong with your order, we fix it at no cost to you. If you simply changed your mind, a return fee applies, and everything below tells you exactly what to expect before you buy.
All returns must be approved by our support team first. Items sent back without approval, or after the 30-day window, may be refused or returned to you at your cost. Batteries are subject to lithium shipping rules, so please wait for our instructions before sending one back.
These situations are always on us. There is no return fee, and no restocking fee.
For a fault with the bike itself, our first step is free warranty service, which includes free replacement parts, technical repair guidance and pre-approved repairs at a local shop, reimbursed in full. We do not accept direct returns for issues that can be repaired.
Returns for any other reason are accepted within 30 days of delivery, with the fee below deducted from your refund. The fee covers the cost of shipping the item out to you and bringing it back, plus handling.
Items must be unused, in their original packaging, with all tags and parts included.
| Item | Return fee |
|---|---|
| General small items, such as standard replacement parts | $20 per item |
| Front and rear basket, front rack, pannier bag | $30 per item |
| Large items, such as front fork, rear rack, mudguards | $40 per item |
| Replacement batteries | $50 per item |
| Extra large items, such as cargo trailers | $70 per item |
Want a different color or a different model? An exchange is available within 30 days of delivery, as long as the bike is unopened or unused, with under 10 miles on the odometer and all original accessories included.
| Request | Fee |
|---|---|
| Switch to a different model before shipment | No cancellation fee, you pay or receive the price difference |
| Cancellation before shipment | 5% processing fee |
| Cancellation after shipment | $150 per bike |
| Refused or undeliverable package | $150 per item, plus $150 if you would like it resent |
| Address change before the order is processed | No charge |
| Address change after the order is processed | $20 per item |
The 5% processing fee covers the payment processing charge that is taken when your order is placed and is not returned to us when an order is refunded. Shipping timelines are in our Shipping Policy.
If the price of an item you bought drops on burchdabikes.com within 30 days of your order date, email support@burchdabikes.com within those 30 days and we refund the difference to your original payment method.
Physical return required. The item must reach our warehouse before any refund is released. Keeping the product while requesting a refund, including opening a bank dispute or chargeback before the item is returned, is a breach of this policy, and we reserve the right to recover the value of the unreturned goods.
Inspection. When your return arrives, we check it for unauthorized damage, missing components and signs of use, then confirm whether the refund is approved and what will be deducted.
Timing. Approved refunds are issued within 3 business days of that decision. Funds usually reach your account 5 to 10 business days after we issue the refund, depending on your bank. If it has been longer than that, email us and we will chase it with you.
Method. Refunds go back to the original payment method. Orders paid by bank transfer are refunded to the account the payment came from. We cannot refund to a different card or account.
Not sure whether a return is the right move? Email support@burchdabikes.com and we will reply within 1 business day. Many fit, setup and performance concerns can be solved without sending the bike back, and that costs you nothing.
