Warranty

Every Burchda comes with a 2-year limited warranty. Coverage starts on your order date, there is nothing to register, and if something covered goes wrong we send the parts free, reimburse a pre-approved repair at a shop near you, or replace the bike.

WHAT'S COVERED, AND FOR HOW LONG

Part Coverage from your order date
Frame 2 years
Battery 1 year
Motor 1 year
Other components listed below 1 year
Batteries, parts and accessories bought separately 1 year

WHO AND WHAT THIS COVERS

  • Burchda e-bikes and the T1 electric dirt bike bought on burchdabikes.com, covered in the US and Canada.
  • The original purchaser. This warranty is not transferable, so a bike bought second hand is handled as an out-of-warranty bike: we still give you support and technical guidance, with parts at your cost.
  • Personal riding. Rental fleets, delivery work and other commercial use are not covered.
  • Bikes bought from Amazon or any other marketplace or reseller are covered by that seller, not by this warranty. Please contact the store you bought from.
  • No registration is needed. Your order number is your proof of purchase.

HOW TO MAKE A CLAIM

  1. Email support@burchdabikes.com with your order number and photos or a short video showing the problem. A clear description of when it happens helps us diagnose it faster.
  2. We review your claim within 3 business days of receiving your email, and we may ask for extra photos, a video of the fault or a quick check with our support team.
  3. If the claim is covered, we choose the remedy that fixes it fastest: free replacement parts with fitting guidance, a pre-approved repair at a local shop that we reimburse, a replacement bike, or compensation.

Replacement parts under this warranty are sent at no charge to you. Delivery times follow our Shipping Policy, and parts not stocked in our US warehouse can take longer, which we confirm with you when we approve the claim.

LOCAL REPAIR REIMBURSEMENT

You do not need a Burchda service center nearby. Have a covered problem fixed at a repair shop near you and we reimburse the full pre-approved amount. This applies to all Burchda e-bikes and to the T1 electric dirt bike.

How it works

  1. Contact us first. Email support@burchdabikes.com with your order number and photos or a video of the problem, so we can confirm it is covered.
  2. Send us the shop's written quote. We review it within 3 business days and confirm the approved amount by email before any work begins.
  3. Have the repair done and pay the shop.
  4. Email us the shop's invoice, showing the shop name, date and work performed.
  5. We process your reimbursement within 2 business days of receiving the invoice, usually to your original payment method. When the funds reach your account depends on your bank.

What we reimburse

  • The full amount we approved before the repair, parts and labour included.
  • Repairs for problems covered by this warranty, within the coverage period of the affected part.

What we don't reimburse

  • Work done before we approved it.
  • Costs above the approved amount, unless we approve them by email first.
  • Routine maintenance, tuning and adjustments, and anything listed under "What this warranty does not cover" below.

If a repair is not the most practical fix, we will offer another remedy under this warranty, such as sending a replacement part or replacing the bike. Outside a pre-approved repair, this warranty covers parts rather than labour.

COVERAGE IN DETAIL

1. Frame, 2 years

Covers deformation, breakage and weld failure. Not covered: corrosion, paint fade, scratches and impact marks, impact damage, and non-reversible modification such as drilling or welding.

2. Battery, 1 year

Covers inability to charge, detachment of the charging port and battery leakage. Gradual loss of capacity with age and use is normal and is not a defect. For some battery claims we will ask you to send the battery to our US service center, and we will send you the shipping instructions, as batteries cannot be shipped without them.

3. Motor, 1 year

Covers short circuit, open circuit, abnormal noise, missing phase or burned coil, demagnetization or detachment of magnet steel, axle deformation or fracture, loss of power, and damage, deformation or breakage of the outer ring caused by the material.

4. Other components, 1 year

  • Bottom bracket
  • Brakes (excluding brake pads)
  • Controller
  • Crankset
  • Flywheel
  • Folding riser
  • Front fork
  • Gear lever
  • Handlebars and handlebar stem
  • LCD display (excluding damage from submersion or pressure washing)
  • Lights
  • Pedals
  • Seat post
  • Standpipe
  • Throttle
  • Transmission
  • Wheel hub
  • Wheel rims
  • Wiring harness

5. Batteries, parts and accessories bought separately, 1 year

Replacement batteries, parts and accessories bought on their own are covered for 1 year from the order date. Batteries are covered for the issues listed under Battery above. Parts and accessories are covered against defects in materials or workmanship.

WHAT THIS WARRANTY DOES NOT COVER

  • Wear items. Tires, inner tubes, brake pads, chains, cables and housings, grips, saddles, bearings and lights bulbs wear out with use, and so does battery capacity. Normal wear and tear is not a defect.
  • Routine maintenance. Tuning, brake and gear adjustment, spoke tensioning, bolt torque checks and cleaning are the rider's responsibility, as set out in your owner's manual.
  • Accidents and misuse. Damage from accident, abuse, misuse or abnormal use, including stunt riding, jumps and racing, improper storage, neglect, or abnormal physical, electrical or electromechanical stress.
  • Water and environment. Damage from submersion, pressure washing, or abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt.
  • Cosmetic damage. Scratches, dents and finish marks, unless they were there when the bike arrived, in which case our Refund Policy applies.
  • Modifications. Damage caused by changes to the bike, by parts or accessories not supplied or approved by Burchda, or by changing the factory speed settings or riding above the class limits that apply where you ride.
  • Improper assembly or service. Damage caused by assembly, testing, operation, maintenance, installation, service, repair or adjustment that does not follow the assembly instructions and owner's manual.
  • External causes. Collision, fire, flood, windstorm, lightning, earthquake, exposure to weather, theft, a blown fuse, or improper use of any electrical source.
  • Missing identification. Any product whose serial number or barcode has been removed, defaced, damaged, altered or made illegible.
  • Overloading. Use beyond the maximum payload or the intended use shown on the product page.

OTHER TERMS

  • A replacement part or bike carries the remainder of the original warranty period. It does not start a new one.
  • We choose the remedy: repair, replacement parts, a replacement bike, or compensation.
  • Coverage is void for the affected parts where a fault is caused by any of the exclusions above.
  • This is a limited warranty. To the extent the law allows, it is our only warranty, and we are not liable for loss of use, lost time, inconvenience, transport costs, or any other incidental or consequential loss. Some states and provinces do not allow these limitations, so they may not apply to you.
  • This warranty gives you specific legal rights, and you may also have other rights that vary by state or province.

QUESTIONS

Not sure whether something is covered? Email support@burchdabikes.com and we reply within 1 business day. Many issues turn out to be a quick adjustment we can walk you through, at no cost.