Shipping on batteries & accessories
Free shipping on orders of $99 or more to the lower 48 states and Canada. Orders under $99 ship for a flat $10.
Ships from our US warehouse
These items leave our US warehouse within 1 business day and usually arrive in 3–5 business days, typically via FedEx. Tracking is emailed as soon as your order ships.
- Y3 battery
- HC26 battery
- RX80 1500W battery
- R5 PRO Max battery
- Pannier Bag
- Rear Storage Cargo Basket
Ships from our overseas parts warehouse
All other batteries and accessories ship directly from our overseas parts warehouse. The carrier varies by destination, and tracking is emailed as soon as your order ships.
- In stock: usually 7–10 business days
- Batteries other than the four listed above: built to order, usually 4–6 weeks
- Built-to-order or custom items: our support team will email you a confirmed timeline after your order is placed
Accessories included with your e-bike
Fenders, rear rack, phone mount, pannier bag, air pump, rearview mirrors, lock and the front Storage Cargo Basket (U8) are packed and shipped together with your bike when they come as part of a bundle. You don't need to order them separately.
Where we ship
We can't ship to Alaska, Hawaii, Puerto Rico, PO boxes or APO/FPO addresses. Optional Shipping Protection can be added at checkout.
Canada
The Pannier Bag and Rear Storage Cargo Basket ship from our US warehouse. All other batteries and accessories ship from the overseas parts warehouse on the timelines above.